Job Description

As an Account Manager in the Commercial segment, you will grow existing customer partnerships by understanding their needs, offering solutions, building a pipeline of expansion opportunities, and managing the pipeline to close. You will build relationships across customer organizations, work with cross-functional teams, conduct in-depth research, and utilize Salesforce for account management and forecasting.

Responsibilities

• Develop a comprehensive understanding of customer needs, industry trends, and communication styles
• Identify and prioritize opportunities to increase product adoption
• Deepen connections with HR teams, leadership, and key stakeholders
• Collaborate with cross-functional teams to deliver exceptional customer experience
• Conduct in-depth research on customers' businesses to bring valuable insights
• Develop strategic account plans emphasizing efficiency and volume
• Effectively utilize Salesforce to manage account activities, provide forecasts, and ensure Salesforce hygiene

Requirements

• 2-3 years of experience in quota-carrying roles focused on expansion within a high volume of accounts (200+)
• Demonstrated success in cross-selling, upselling, and growing existing accounts in the SaaS industry
• Strong ability to build and progress pipeline opportunities for account expansion
• Exceptional communication and presentation skills
• Experienced in building and managing relationships and buyer personas within organizations ranging from 100 to 1,000 employees
• Familiarity with sales methodologies such as MEDDPICC

Benefits

• No benefits