Job Description

Culture Amp is seeking a strategic Lead Renewal Manager (LRM) to lead renewal efforts for complex, high-value accounts and contribute to the development of best practices for renewals in our mid to Enterprise segment. The LRM will manage intricate contract negotiations, develop tailored renewal strategies, oversee an enterprise-level renewal pipeline, mitigate risks, and collaborate with Account Managers and Customer Success Managers to maximize renewal outcomes.

Responsibilities

• Develop and execute strategic plans to secure on-time renewals
• Build and maintain strong relationships with key stakeholders and decision-makers
• Partner with Customer Success Managers (CSMs) to ensure customer satisfaction
• Work closely with Account Managers (AMs) to identify and execute upsell and cross-sell opportunities
• Collaborate with Customer Success and Product teams to gather insights on customer adoption and value realization
• Contribute to quarterly business reviews (QBRs) by providing insights on renewal progress and customer trends
• Mentor and guide other Renewal Managers
• Identify inefficiencies in renewal workflows and recommend improvements
• Contribute to the ongoing refinement of renewal playbooks, procedures, policies and tooling

Requirements

• 7+ years of experience in renewals, account management, customer success, or sales within a SaaS or Enterprise software environment
• Experience refining and scaling renewals processes for a global enterprise customer base
• Proven track record of meeting or exceeding retention and revenue goals
• Advanced negotiation and relationship management skills
• Exceptional communication and interpersonal skills
• Strong mentorship and coaching capabilities
• Analytical mindset with proficiency in leveraging data
• Effective organizational and project management skills
• Deep understanding of SaaS metrics (e.g., ARR, GRR, NRR)
• Experience with financial concepts like ROI and TCO
• Proficiency in CRM and Customer Success platform tools (Salesforce and Vitally preferred)
• Experience working with global or Enterprise-level customers across multiple industries

Benefits

• No benefits