Job Description

Culture Amp is seeking a strategic Lead Renewal Manager (LRM) to lead renewal efforts for complex, high-value accounts and contribute to the development of best practices for renewals in the mid to Enterprise segment. The LRM will manage a book of high-value renewals, engage with senior C-level stakeholders, manage contract negotiations, and develop tailored renewal strategies. They will oversee an enterprise-level renewal pipeline, mitigate risks, and collaborate with Account Managers and Customer Success Managers to maximize renewal outcomes, impacting retention and revenue growth.

Responsibilities

• Develop and execute strategic plans to secure on-time renewals
• Build and maintain strong relationships with key stakeholders
• Partner with Customer Success Managers to ensure customer satisfaction
• Work closely with Account Managers to identify upsell and cross-sell opportunities
• Collaborate with Customer Success and Product teams to gather insights on customer adoption
• Contribute to quarterly business reviews by providing insights on renewal progress
• Mentor and guide other Renewal Managers
• Identify inefficiencies in renewal workflows and recommend improvements
• Contribute to the refinement of renewal playbooks, procedures, policies, and tooling

Requirements

• 7+ years of experience in renewals, account management, customer success, or sales within a SaaS or Enterprise software environment
• Experience refining and scaling renewals processes for a global enterprise customer base
• Proven track record of meeting or exceeding retention and revenue goals
• Advanced negotiation and relationship management skills
• Exceptional communication and interpersonal skills
• Strong mentorship and coaching capabilities
• Analytical mindset with proficiency in leveraging data
• Effective organizational and project management skills
• Deep understanding of SaaS metrics
• Experience with financial concepts like ROI and TCO
• Proficiency in CRM and Customer Success platform tools (Salesforce and Vitally preferred)
• Experience working with global or Enterprise-level customers across multiple industries

Benefits

• No benefits