Job Description

Culture Amp is seeking a strategic and people-first leader to join their team as People Leader, Commercial Renewals, reporting to the Director of Commercial Renewals. In this role, you’ll lead the Commercial Renewals West team, responsible for driving customer contract renewals, revenue retention, and long-term customer relationships. You’ll be accountable for scaling our renewal motion and driving performance through strong leadership, operational excellence, and cross-functional collaboration.

Responsibilities

• Lead the Commercial RM West team
• Drive customer contract renewals, ensuring revenue retention, and fostering long-term customer relationships
• Champion and advocate of the Renewals First Principles
• Provide strategic direction, operational oversight, and performance coaching
• Scale renewal motion, optimizing processes, and collaborating cross-functionally
• Lead, coach, and develop a high-performing team of Commercial Renewal Managers
• Set clear performance expectations, KPIs, and team goals
• Partner closely with Sales, Customer Success, Legal, Finance, Operations
• Analyze renewal trends, customer feedback, and team performance
• Drive a customer-first approach
• Implement tools, training, and best practices
• Provide regular reporting on renewal performance, forecasts, and risks
• Foster a culture of accountability, collaboration, and continuous improvement

Requirements

• Experience leading a Commercial RM team
• Experience driving customer contract renewals
• Experience ensuring revenue retention
• Experience fostering long-term customer relationships
• Experience providing strategic direction, operational oversight, and performance coaching
• Experience scaling renewal motion, optimizing processes, and collaborating cross-functionally
• Experience setting clear performance expectations, KPIs, and team goals
• Experience partnering closely with Sales, Customer Success, Legal, Finance, Operations
• Experience analyzing renewal trends, customer feedback, and team performance
• Experience driving a customer-first approach
• Experience implementing tools, training, and best practices
• Experience providing regular reporting on renewal performance, forecasts, and risks
• Experience fostering a culture of accountability, collaboration, and continuous improvement

Benefits

• No benefits