Job Description

The Lead Engagement Manager will build and maintain a solid working relationship with coworkers and clients, from pre-sales to delivery. The Lead Engagement Manager will motivate engineering teams and customers’ technology executives, acting as Scrum Master and the central point of contact for all parties to orchestrate technical delivery. The ability to manage customer expectations and establish long-term partnerships by delivering complex, large enterprise-wide programs effectively, on time, on budget, and according to agreed-upon scope is critical to the Lead Engagement Manager’s role.

Responsibilities

• Lead the design and implementation of enterprise-grade systems.
• Work with cross-functional teams to understand the customer’s business and objectives.
• Project Management responsibilities as defined in PMBOK and Agile manifesto.
• Ethical accountability for strategic customer goals and messaging.
• Oversee and monitor the work of program staff, providing delivery support and direction.
• Understand and navigate commercial partnerships.
• Ensure Rackspace PMO delivers organizational value through thought leadership, process excellence, and reporting of critical KPIs and data.
• Assist the PMO lead by mentoring and onboarding newer team members, and assisting with recruitment as required.

Requirements

• Excellent oral and written communication skills.
• Exceptional problem-solving skills, strong business judgment.
• Self-starter technical leader with a shown ability to execute both strategically and tactically.
• Excellent interpersonal skills, including mentoring, coaching, collaborating, and team building.
• Solid analytical, planning, and interpersonal skills with the ability to handle complex demands.
• Ability to establish/maintain a high level of customer trust and confidence.
• Strong experience in SDLC with expert knowledge of both Agile and traditional project management principles and practices.
• Strong ability to evaluate program performance metrics, as well as diagnose and resolve issues.
• Experience with technical design discussions and the ability to summarize complex topics and options.
• Ability to effectively represent engineering perspectives to partner organizations, product teams, and executive leadership.
• Engage individuals and teams located across multiple geographies and or cultures.
• Lean into ambiguity or conflicting priorities to succeed in a fast-paced environment.
• Ability to toggle between lead and team member, providing direction and mentoring to others where needed.
• Bachelor's Degree in a field related to the role required.
• A minimum of 5 years of experience managing large (over 25 people), complex, and lengthy (18+ months) programs through a full lifecycle in the technology industry.
• A minimum of 12 years of experience as a project manager is required.
• At least 5 years of hands-on Agile experience, acting as Scrum Master.
• At least one of the following certifications is required: Project Management Professional (PMP)® certification, CompTIA Project+ certification, Professional Scrum Master (PSM), Certified Scrum Master (CSM), PMI Agile Certified Practitioner (PMI-ACP), or equivalent.
• At least one public cloud platform foundational cert is preferred: AWS, Microsoft Azure, or GCP.
• Extensive knowledge of program management disciplines, methodologies, best practices, and tools.
• Strong communication skills; experience regularly presenting to executives.
• Familiarity with public cloud technologies, software development, networking infrastructure, data, and/or security.
• Highly proficient with JIRA and other Atlassian tools, or other board- and card-style Agile management tools.
• Highly proficient with Salesforce. Salesforce PSA experience preferred.
• Technical background (software development/engineering, database/system design, IaaS)
• Self-starter with a results-oriented, proactive management approach.
• Ability to learn on the job quickly and desire to develop expertise in public cloud platforms, cloud data warehousing, and cloud reporting platforms.

Benefits

• No benefits