Job Description

Rowan is seeking an enthusiastic and customer-obsessed Studio Sales Associate to join their team in Wilmington, NC. This part-time, on-site role involves creating an exceptional piercing and shopping experience for customers, assisting with ear piercings, providing product recommendations, and maintaining the studio's cleanliness and safety. The associate will bring brand awareness, product knowledge, and the art of ear stacking to life through engaging customer interactions.

Responsibilities

• Greet and welcome customers, creating a celebratory environment
• Check customers in or help them book appointments using POS systems
• Help customers choose and style piercing and non-piercing jewelry
• Answer customer questions about piercing procedures, aftercare, and product details
• Promote and upsell Rowan’s products
• Maintain up-to-date knowledge of product offerings
• Meet or exceed individual sales targets
• Keep the studio clean, organized, and stocked
• Follow all health and safety regulations
• Assist managers with inventory and visual displays
• Collaborate with Studio Managers, Assistant Managers, and Studio Nurse Piercers
• Participate in team meetings and training sessions
• Process transactions accurately
• Assist with inventory management
• Maintain accurate customer records

Requirements

• Retail or service industry experience is a plus
• Must be able to work weekends, nights and holidays
• Independent thinker with a can-do attitude
• Love jewelry and helping customers choose earrings
• Pride in delivering exceptional customer service
• Thrive in a busy environment
• Enjoy spending time with people
• Nice, friendly, outgoing, and easy to get along with
• Like being part of a team
• Flexible and willing to lend a helping hand
• Strong communication skills
• Strong basic math skills
• Ability to lift up to 25 pounds
• Ability to stand for a full 8-hour shift

Benefits

• No benefits