Job Description

The Customer Success Director, Insights is a senior-level role designed to elevate DISQO’s customer partnerships and strategic value delivery. This role requires advanced leadership, a strong strategic mindset, and a proven ability to drive transformative outcomes for both customers and the organization. The Client Executive is responsible for cultivating deep, executive-level relationships, driving innovation in insights delivery, and aligning internal efforts to support the broader goals of DISQO and its customers.

Responsibilities

• Serve as a trusted advisor to executive-level client stakeholders.
• Lead high-stakes client engagements.
• Co-create long-term strategies with clients.
• Proactively identify and address client health concerns.
• Represent DISQO as a thought leader.
• Develop content that highlights DISQO’s insights capabilities.
• Share innovative ideas and best practices with customers.
• Lead cross-functional efforts to enhance the delivery and scalability of insights.
• Identify opportunities to streamline processes and improve engagement models.
• Drive innovation in the development and implementation of scalable solutions.
• Cultivate deep relationships with C-suite and senior-level decision-makers.
• Collaborate with Customer Success and Sales teams to create tailored engagement plans.
• Act as an escalation point for high-profile clients.
• Partner with senior leadership to align client strategies with broader organizational goals.
• Mentor Senior Insights Directors and other team members.
• Work closely with internal teams to advocate for customer needs and influence product roadmaps.

Requirements

• Extensive experience in customer-facing roles.
• Strong leadership skills.
• Demonstrated ability to align cross-functional efforts and drive innovation.
• Expertise in data-driven decision-making.
• Exceptional communication and presentation skills.
• Experience in thought leadership.
• Strong problem-solving abilities.
• A forward-thinking mindset.

Benefits

• No benefits