Job Description

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence.

Responsibilities

• Drive sales and provide coaching to the sales team
• Deliver a world-class customer experience and product demonstrations
• Educate customers on Lush brand values
• Train and coach Sales Ambassadors on sales techniques and product knowledge
• Encourage open communication and foster a sense of belonging
• Manage cash handling and store opening/closing
• Maintain a clean and visually appealing store
• Train team on inventory best practices
• Support management to keep the store compliant

Requirements

• Minimum 1 year of experience in customer service and sales
• Experience in cash handling and opening/closing procedures
• Supervisory experience involving coaching, feedback, and training
• Experience problem-solving issues related to customer service
• Experience in a fast-paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs

Benefits

• No benefits