Job Description

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence.

Responsibilities

• Driving Sales: Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team
• Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations
• Building the Brand: Educate customers on Lush brand values
• Product Passion: increase the depth of your product knowledge through constant learning
• Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge
• Encourage open communication and actively listen to team members perspectives related to diversity, equity, inclusion, and belonging (DEIB)
• Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day
• Lead by example in terms of attendance and punctuality, and encourage the same from all employees
• Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales
• Train your team on inventory best practices and fresh standards, and support management with inventory tasks
• Support your management team to keep your store compliant and ensure your staff are practicing company standards

Requirements

• Minimum 1 year of experience in customer service and sales
• Minimum 1 year of experience in cash handling and opening/closing procedures
• Minimum 1 year of supervisory experience involving coaching, feedback, and training
• Minimum 1 year of experience in problem-solving issues related to customer service in day-to-day operations
• Minimum 1 year of experience in a fast-paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
• Experience with consultation-based customer service models (Preferred)
• Experience analyzing sales metrics (Preferred)
• Experience working in skincare or cosmetics (Preferred)
• Experience in cross cultural collaboration and DEIB or social justice training (Preferred)
• Fluency in Spanish, French or other languages (Preferred)

Benefits

• No benefits