Job Description

As an Enterprise Customer Success Manager, you will play a pivotal role in driving the success of our most strategic partnerships. You will be responsible for managing a portfolio of key account partners, building and sustaining strong relationships with senior stakeholders. With a proactive, consultative, and data-driven approach, you will identify opportunities to increase meals saved, grow account value, and expand product adoption. By deeply understanding each partner’s business challenges, you will deliver tailored solutions aligned with our value drivers, ensuring long-term mutual success.

Responsibilities

• Drive Account Growth: Optimize meals saved.
• Analyze and Manage Risks: Forecast meal savings accurately and manage store risks.
• Provide Consultative Support: Offer expert recommendations on food-saving practices.
• Lead Client Meetings: Regularly lead and present at client meetings.
• Onboard and Train: Oversee the execution of client programs and train new stores.
• Manage Portfolio Autonomously: Maintain strong relationships and meet business KPIs independently.
• Enhance Team Scalability: Contribute to the scalability of the key account team.
• Advocacy and Impact: Act as the voice of the client within Too Good To Go.

Requirements

• Previous experience in sales, customer success, business development, or account management
• Strong accountability and ability to effectively manage and meet key performance indicators (KPIs)
• Master communicator
• Strong commercial acumen
• Proactive, solution-focused mindset
• Polished, detail-oriented professional
• Data analysis skills
• Enthusiasm for sustainability, food waste reduction, and environmental issues
• Experience with value-based selling and/or MEDDICC methodology (preferred)
• Bachelor's degree in business, marketing, or a related field (preferred)

Benefits

• No benefits