Job Description

Casago is seeking a highly motivated and owner acquisition savvy Partner Success Manager to drive the success of new Casago partners. The ideal candidate will bring deep experience with the steps involved to help a franchise owner grow their business by acquiring new owners and familiarity with key Property Management Systems, particularly Streamline and/or Guesty. As a seasoned Account Manager, you enjoy getting to know your client, implementing systems, processes. You thrive on executing and measuring results and have a passion around driving results for our Partners success.

Responsibilities

• Identify opportunities for operational process improvement across each individual franchise partner’s business
• Act as the primary Casago International point of contact and advocate for each assigned partner
• Track partner growth and performance via KPI measurements
• Ensure compliance around Casago standard operating procedures and encourage adoption of cultural standards
• Build and maintain solid relationships with suppliers and vendors and manage communication with Franchisees
• Conduct regularly scheduled L10 Meetings with franchise partners to address issues and plan next steps
• Provide in-depth guidance on tools, systems and resources provided by Casago
• Stay updated on industry trends, regulations, and best practices, and share relevant information with franchise partners to help them stay compliant and informed
• Conduct in-person visits to franchise locations to assess performance, provide feedback, and ensure compliance with Casago’s standards and procedures
• Guide franchise partners in their development of business strategies, ensuring alignment with Casago’s overall goals and best practices
• Provide coaching and training on standard operating procedures as supported by the operations manual
• Keep detailed and up-to-date records of interactions, performance metrics, and other relevant information for each partner franchise, ensuring that all data is logged accurately
• Support partners' operational excellence through effective use of Property Management Systems (PMS), particularly Streamline and/or Guesty
• Provide strategic guidance to partners, including best practices related to owner acquisition and sales
• Analyze/teach strategies to attract new property owners into the existing portfolio

Requirements

• Exceptional account management skills and a clear view on what constitutes excellent customer service
• Exceptional project management skills. Proven ability to multitask and manage multiple moving pieces at a time while paying strict attention to detail
• Demonstrated ability in learning new software programs and identifying opportunities to maximise the platforms full potential
• 3+ years of account management and/or success management experience working with Property Management Systems (PMS)-Streamline and/or Guesty experience strongly preferred
• Experience identifying and defining owner types and persona and coaching on outreach strategies
• Ability to travel up to 50%

Benefits

• No benefits