Job Description

The Regional Owner Success Coordinator will provide account support to a large and quickly growing portfolio of vacation homeowners. In this role, you will assist owners in finding resolution to their account-related questions, compliance to permitting regulations, onboarding new owners, and researching and resolving revenue concerns. The role is responsible for making sure our owners get fast, professional answers to their often complicated questions.

Responsibilities

• Revenue management and property performance
• Permitting compliance
• Onboarding new owners
• Finances including statements, portfolio analysis, and online account
• Calendar management
• Account-related programs including Guest Works and VIP owners
• Contracts
• Owner Terminations
• VIP Program
• Portfolio Analysis
• Other duties, as assigned

Requirements

• A home office environment that includes a private workspace with the ability to eliminate outside distractions
• High-Speed Internet with the ability to connect your workstation to your router with a cable, not via WiFi
• Internet speed must be at least 100.0 download/10.0 upload
• Outstanding verbal and written communication skills
• Excellent organization and time management skills
• Ability to handle difficult conversations with professionalism and grace
• Creative problem solving
• Comfortable using G Suite
• Adaptability in a fast paced and constantly changing work environment
• Work effectively both independently and as a member of the team
• Ability to multi-task and use a variety of systems and tools
• Attention to detail
• Impeccable follow up skills

Benefits

• No benefits