Job Description

PAX is seeking a Customer Success Manager to manage day-to-day support for key retail accounts, ensuring a strong in-store presence, effective merchandising, and engaged retail staff. The role involves working closely with the Sales team to drive order growth, identify new business opportunities, and support staff training initiatives, as well as collaborating with Trade Marketing on activations and brand initiatives.

Responsibilities

• Manage day-to-day needs of key accounts, including in-store presence, activation, and support
• Surface account opportunities to Field Sales Managers to drive purchase order growth
• Support end-to-end purchase order management
• Support retail staff onboarding and training on the PAX brand and products
• Engage with retail staff to build PAX brand engagement and loyalty
• Identify new door prospects for development
• Conduct store audits and channel checks
• Collaborate with Trade Marketing on store activations and merchandising activity
• Support Brand Ambassador training, coordination, and oversight
• Support FSMs working with retailer marketing contacts to identify/execute opportunities for PAX
• Track promotions and monitor performance
• Help onboard retailers onto partnership programs

Requirements

• 2+ years of retail marketing experience
• Customer Success experience
• Cannabis experience is a plus
• Hybrid Field Sales and Field Marketing experience
• Experience using Salesforce
• Must own a vehicle and valid driver's license
• Willing to travel throughout the New York Metro region
• Strong communication and interpersonal skills
• Ability to analyze data and report information effectively
• Organized in project management
• Manages time efficiently, meets deadlines, and promptly responds to client needs

Benefits

• No benefits