Job Description

Blink Health is seeking an experienced Executive Service Desk Technician to provide outstanding IT support to end-users and executive team members in their NYC office. The ideal candidate will have a strong track record of addressing technical challenges, delivering white-glove service, and maintaining user satisfaction in a fast-paced environment.

Responsibilities

• Provide comprehensive IT support for end-users and operational teams.
• Deliver high-touch IT support for executive team members.
• Provide technical assistance for MacOS and Windows devices.
• Support remote access technologies and tools.
• Set up, configure, and maintain mobile devices.
• Perform onsite support tasks such as desk moves and hardware setups.
• Monitor, track, and resolve issues using Jira.
• Anticipate needs and prevent recurring issues through proactive support.
• Partner with internal teams to resolve cross-functional challenges.
• Provide responsive, face-to-face support during business hours.
• Participate in an on-call rotation for remote support.

Requirements

• 5+ years of IT support experience in hybrid corporate environments.
• Proven success delivering executive-level and white-glove support.
• Technical proficiency with MacOS, Windows, Okta, Zoom, Google Workspace, Slack, and Jira/Confluence.
• Hands-on experience with MDM platforms such as Jamf or Intune.
• Familiarity with video conferencing setup.
• Strong organizational skills with experience in IT asset management and process documentation.
• Professional demeanor and service-oriented mindset.
• Excellent verbal and written communication skills.
• Desire to learn and adapt in a dynamic environment.

Benefits

• No benefits