Job Description

Zinnia is seeking a highly skilled and seasoned Senior Director, Client Partner with substantial experience in Financial Technology (FinTech) to join our dynamic team. The ideal candidate demonstrates a history of excellence in handling client relationships, fostering revenue expansion, and introducing groundbreaking solutions within the FinTech Industry.

Responsibilities

• Serve as the primary point of contact for key clients, building and maintaining strong relationships at the executive level
• Understand clients' business needs, challenges, and objectives, and proactively identify opportunities to add value through our products and services
• Develop and execute strategic account plans to drive growth, retention, and expansion within assigned client accounts
• Collaborate with cross-functional teams including sales, product development, and customer support to ensure the successful delivery of solutions that meet clients' needs
• Drive revenue growth by identifying upsell and cross-sell opportunities, negotiating contracts, and closing new business within large existing client accounts
• Deeply understand our suite of FinTech products and services, and effectively communicate their value proposition to clients
• Work closely with clients to gather requirements, define solutions, and oversee the successful implementation and onboarding process

Requirements

• Bachelor's degree in Business Administration, Finance, Computer Science, or related field. MBA or other relevant advanced degree preferred
• Proven track record of success in client-facing roles within the FinTech industry, with at least 10+ years of experience in account management, relationship management, client solutions, or related functions and 3 of those years as a people manager
• Strong understanding of financial services, banking, payments, or related sectors, with a deep knowledge of FinTech products and technologies, particularly within the insurance industry, and market trends
• Excellent communication, negotiation, and presentation skills, with the ability to articulate complex concepts and solutions to both technical and non-technical audiences
• Strategic thinker with a results-oriented mindset, capable of developing and executing on long-term client engagement strategies to drive business growth
• Strong analytical and problem-solving skills, with the ability to leverage data and insights to inform decision-making and drive continuous improvement
• Proven ability to work collaboratively across cross-functional teams and influence stakeholders at all levels of the organization

Benefits

• No benefits