Job Description

As a Customer Success Implementation Manager, you will drive execution with Checkr's most important customers and partners. You will coordinate cross-functionally across all departments, manage project scope, and ensure deployments are completed on time.

Responsibilities

• Identify and understand project risks, and coordinate with teams to mitigate and resolve
• Communicate and influence project planning, execution, and delivery
• Oversee the planning, tracking, and completion of all project tasks
• Develop and deliver project plans and RAID logs
• Provide ongoing deployment progress to management
• Develop and oversee the project and lead regular project check-in meetings
• Document, coordinate, and monitor the progress of the customer or partner
• Coordinate internal resources as required, drive project to release on time
• Prepare and coordinate client training; consult and help customers understand product features and benefits
• Transition customer or partner from sales to customer success or business development
• Manage dependencies both within and across the company for multiple projects
• Translate relevant, actionable information to be digestible by various audiences

Requirements

• 3+ years of project management experience in related industry or SAAS
• Outstanding written/oral/presentation skills
• Strong interpersonal skills with the ability to build diverse relationships
• Strong technical understanding of software systems at scale
• Flexible and able to juggle and complete multiple priorities and projects

Benefits

• No benefits