Job Description

Investigate suspicious and unsafe activity on the Whatnot platform, monitor and prevent unwanted behavior, and ensure a safe and trusted platform for buyers and sellers. Protect users, defend the company against financial losses, and assist customers with escalated issues.

Responsibilities

• Review sources of suspicious behavior
• Meet Service Level Agreements (SLAs)
• Conduct in-depth transaction-level reviews
• Identify trends and present opportunities
• Communicate with customers
• Provide customer service for users in crisis
• Investigate Trust & Safety cases
• Research and resolve open questions
• Work through a backlog of open issues
• Monitor performance of key operations
• Represent the company with integrity
• Review key metrics and utilize data

Requirements

• Availability to work weekends and holidays
• 1-5 years of experience in Trust & Safety, customer service, fraud operations, user experience or fulfillment
• Positive Customer first attitude
• Proactive problem-solver and process-improver
• Organized and detail oriented
• Experience with social media, parcel delivery, marketplace sellers, vendors, payment processors and/or fraud operations
• Understanding of E-commerce and Marketplace operations
• Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
• Knowledge of Collectibles is a plus
• Desire to enhance your career

Benefits

• No benefits