Job Description

The Delphix Customer Success Director at Perforce is seeking a Senior Customer Success Manager to join the team. This role involves managing and growing customer accounts, driving value, and securing renewals. The ideal candidate will be customer-focused, experienced in managing accounts, and comfortable in renewal conversations.

Responsibilities

• Establish and maintain relationships with key decision makers
• Orchestrate relationships with assigned clients
• Ensure client reference ability
• Facilitate executive-level engagements
• Measure and monitor customer’s achievement of KPIs
• Identify and manage escalations
• Develop strategic account plans
• Know the market and maintain knowledge of competitors
• Report on renewal, customer health, and risk forecasting
• Create ROIs to promote value
• May be required to support additional products/brands

Requirements

• Experience negotiating and closing customer contracts
• 8+ years history of success as a customer success manager
• Experience working with reseller and services partners
• Track record of guiding technical conversations
• Experience in Software and ideally in DevOps, Test Data Management, Agile, CI/CD and/or Masking
• Must work within a team environment
• Knowledge of customer success tool and efficient in creating presentations, excel and ROIs
• Must be able to travel at times

Benefits

• No benefits