Job Description

ThreatConnect is seeking a Customer Success Engineer to provide technical expertise and support to customers, ensuring they effectively utilize the platform to mitigate risks and threats. The role involves training, integration, problem-solving, and proactive guidance to enhance customer adoption and retention.

Responsibilities

• Provide platform training
• Map customer processes and requirements
• Eliminate bottlenecks
• Integrate with third-party platforms
• Develop customer relationships
• Provide proactive guidance
• Manage service requests and project plans
• Identify risks and increase retention
• Manage customer-facing events
• Travel to customer sites
• Work with Customer Success Managers
• Interface with Product Managers
• Set and manage expectations

Requirements

• 3+ years of customer support or security industry experience
• Bachelor's or Master's degree in Computer Science or equivalent
• Knowledge of security solutions and technologies
• Understanding of the intelligence lifecycle
• Comfortable with API integrations
• Strong organizational skills
• Excellent communication skills
• Ability to articulate business and technical advantages
• Strong troubleshooting skills

Benefits

• No benefits