Job Description

The Sr. IT Support Specialist will deliver technical support, diagnose and resolve hardware and software issues, and ensure the seamless operation of IT systems. This role requires expertise in business analysis and experience with automation tools like Zapier to streamline workflows and enhance efficiency.

Responsibilities

• Providing Advanced Technical Support
• Maintaining and Auditing IT Systems
• Training and Educating Users
• Implementing Automation Tools
• Conducting Business Analysis
• Documenting IT Processes
• Collaborating on IT Projects
• Managing Hardware and Software

Requirements

• 3+ years of IT support experience in a Mac-centric environment with business analysis background
• Advanced expertise with macOS and knowledge of Windows environments and enterprise software
• Demonstrated experience in business analysis
• Proven proficiency with automation tools like Zapier
• Strong analytical capabilities
• Excellent communication and interpersonal skills
• Relevant IT certifications are desirable
• In-depth knowledge of video conferencing, Google Workspace, Microsoft Office, MDM, ticketing systems, password management, antivirus software, VPN, and other standard Enterprise tools

Benefits

• No benefits