Veeva Systems seeks an RTSM Product Support Engineer to resolve issues escalated by the Customer Success team, working with product managers and developers. The role involves root cause analysis, documentation, and troubleshooting complex systems.
Responsibilities
Provide Tier 3-level product support
Work with product managers and developers to resolve issues
Conduct root cause analysis
Maintain documentation
Facilitate and troubleshoot complex systems
Requirements
Four-year IT-related degree or equivalent
4+ years of product support experience
4+ years of experience in Microsoft technologies
Experience in debugging and troubleshooting code-related issues