Job Description

The Enterprise Issue & Incident Risk Partner will lead 2nd Line oversight of issues and incidents across Zip US, ensuring timely escalation, root cause analysis, and action tracking. The role requires strong risk governance acumen to uphold excellent risk management standards.

Responsibilities

• Lead 2nd Line oversight of issues and incidents across Zip US
• Enhance the issue and incident management process and system
• Review and guide 1st Line on remediation plans
• Prepare reporting for executive and board-level governance on risk incidents
• Assist in the continued enhancement of Zip’s risk framework components
• Partner with Group Risk and regional AU colleagues on risk framework components
• Partner with internal stakeholders to ensure cross-functional visibility into control failures
• Influence culture by embedding strong risk ownership and post-incident learning
• Monitor and validate closure of issues/ incidents and track effectiveness
• Stay ahead of regulatory expectations and industry trends
• Act as a key contributor in Risk Forums, Governance Committees, and Audits

Requirements

• Minimum 5+ years’ experience in a Risk, Compliance, or Operational Risk role
• Strong expertise in incident and issue management
• Experience working in or alongside 2nd Line functions
• Knowledge of risk and control frameworks
• Effective communicator with ability to engage across senior stakeholders
• High comfort with ambiguity and change
• Experience working with risk systems or GRC tools
• Strong alignment to Zip’s values

Benefits

• No benefits