Job Description

Hinge is seeking a Scaled Operations Program Manager, QA to design, implement, and optimize quality assurance (QA) programs within Trust & Safety operations, enhancing moderation decisions across global teams.

Responsibilities

• Develop and implement QA frameworks
• Establish KPIs and quality metrics
• Identify gaps and recommend improvements
• Create calibration processes
• Investigate quality issues and implement corrective actions
• Analyze QA data and generate insights
• Work with internal teams
• Oversee external QA vendors

Requirements

• 3+ years in QA, content moderation, or related field
• Deep understanding of Trust & Safety
• Strong data analysis skills
• Ability to design and optimize QA frameworks
• Ability to work cross-functionally
• Familiarity with AI-driven moderation tools
• Excellent communication skills

Benefits

• No benefits