Job Description

Plaid is seeking a Fraud and Abuse Operations Lead to safeguard its platform against fraud and abuse. The role involves responding to events, investigating claims, and partnering with product and engineering teams to improve fraud mitigation strategies.

Responsibilities

• Own the abuse on-call rotation and respond to fraud and abuse events
• Investigate fraud and abuse claims from various sources
• Triage and manage high-priority fraud and abuse events as internal incidents
• Partner with Consumer Risk and other product teams to inform roadmaps

Requirements

• Experience in incident response and investigations
• Experience managing escalations and making informed trade-off decisions
• Ability to coordinate and communicate effectively with internal teams
• Deep knowledge about fraud typologies
• Deep context about the tactics, techniques, and procedures (TTPs) used by bad actors
• Strong data analysis skills using common analysis and manipulation tools
• Strong SQL skills for querying data sets and quickly building reports
• Experience building and iteratively maturing operational teams
• Exceptional written and verbal communication skills

Benefits

• No benefits