Plaid is seeking a Fraud and Abuse Operations Lead to safeguard its platform by responding to fraud and abuse events, investigating claims, and partnering with product and engineering teams to improve fraud mitigation strategies.
Responsibilities
Take ownership of the abuse on-call rotation, responding to and resolving fraud and abuse events
Conduct investigations into fraud and abuse claims from diverse sources
Triage and manage high-priority fraud and abuse events as internal incidents (SEVs)
Act as the key operational partner to Consumer Risk and other product teams
Requirements
Experience triaging fraud or related incidents with tight containment deadlines
Experience managing escalations and making informed trade-off decisions with multiple stakeholders
Ability to coordinate and communicate effectively with internal Legal, Compliance, Comms and other risk management teams during incident triage
Deep knowledge about fraud typologies
Deep context about the tactics, techniques, and procedures (TTPs) used by bad actors to commit different types of fraud on the web
Strong data analysis skills using common analysis and manipulation tools
Strong SQL skills for querying data sets and quickly building reports
Experience building and iteratively maturing operational teams
Exceptional written and verbal communication skills