Job Description

Seeking a Senior Solutions Architect to lead enterprise implementations, ensuring technical soundness, scalability, and alignment with customer needs. This role involves technical implementation leadership, product strategy, customer discovery, and program management. The ideal candidate will bring systems thinking, strong technical and product intuition, and exceptional communication skills.

Responsibilities

• Partner with customers and internal teams to clarify user stories and align on integration strategies
• Partner cross-functionally with customers, product pods, engineering, and operations teams from discovery through implementation
• Facilitate working sessions and executive meetings; document next steps, decisions, and requirements
• Drive customer discovery to deeply understand user stories, clarify requirements, and identify problems to be solved
• Support technical evaluations with customer stakeholders and ensure shared understanding of API specifications, integration points, and dependencies
• Develop and document implementation frameworks, best practices, and playbooks that can scale across our customer base
• Work as a connector across product pods to coordinate features and ensure alignment with customer implementation needs
• Create and maintain technical documentation and interface strategies for enterprise integrations

Requirements

• Bachelor's Degree in Computer Science, Engineering, Business, or related field
• 4+ years of experience in technical implementation, solutions architecture, or product management
• 3+ years of experience working with enterprise customers and their technical environments
• Strong technical fluency and systems thinking
• Experience working across product and software engineering teams

Benefits

• No benefits