The store supervisor supports the General Manager in driving sales, managing daily operations, and leading the store team. This role is key in developing the store’s clientele, ensuring operational excellence, and upholding Madhappy’s brand values.
Responsibilities
Drive sales and meet or exceed store targets
Build customer relationships and increase conversion
Support business strategies to optimize store performance
Monitor and track key sales metrics
Oversee store operations, including inventory management
Ensure store cleanliness and organization
Step into leadership responsibilities when needed
Provide exceptional customer service and motivate the team
Assist with onboarding, training, and coaching new hires
Provide ongoing support and feedback to team members
Ensure staff understands Madhappy’s mission and values
Deliver a best-in-class shopping experience
Support and drive the store’s clienteling program
Resolve customer concerns
Maintain a welcoming and inclusive environment
Requirements
2+ years of retail experience, with 1+ year in a leadership role