Lexington, South Carolina, United States; McKinney, Texas, United States; Mesa, Arizona, United States; Ottawa, Ontario, Canada; Salt Lake City, Utah, United States
Posted on 6 months ago
Job Description
The Project Implementation Manager maintains overall responsibility for a new customer onboarding project. They finalize customer agreements, lead contract scoping, and ensure projects are delivered on time and within budget.
Responsibilities
Develop work plans, schedules, resource plans, and project estimates
Create and oversee conversion, acceptance testing, training, and cut-over plans
Provide clear direction and guidance to the project team
Regularly report project status
Ensure projects meet timelines, budgets, quality standards, and customer requirements
Conduct risk analysis and monitor progress
Review project deliverables
Manage the integration of customer and third-party tasks
Track and resolve issues
Oversee the cut-over to go-live and provide support
Conduct post-implementation audits
Manage customer expectations
Lead contract scoping efforts
Assist in resolving conflicts
Identify cross-sell opportunities
Provide clarification on the scope of custom enhancements
Track the progress of development efforts
Assign project team members to support testing initiatives
Facilitate a smooth transition of the account
Requirements
5+ years of leadership experience in public safety or project management
Strong background in project deployment, technical support, and customer service
Professional experience with CAD, RMS, or mobile applications
Excellent communication, organizational, and documentation skills
Proficient in understanding and documenting customer software requirements
Bachelor's degree preferred
Experience with project management tools and methodologies