Seeking Collections Specialists with a focus on Payment Services collections to join our team. Interacting with customers daily by phone and email providing superior service related to the current status of accounts, payments, and other concerns.
Responsibilities
Interacting with customers regarding past due accounts
Preparing daily Accounts Receivable Reports
Answering customer calls regarding billing and payment issues
Assisting customers with disputes and inquiries
Performing skip-tracing techniques
Providing documentation to customer accounts
Analyzing customer ability to pay and establishing repayment plans
Identifying areas for optimizing results
Improving training and development
Servicing accounts by finding resolutions
Maintaining superior quality assurance results
Requirements
Excellent communication and problem-solving skills
Attention to detail and understanding of accounting principles
Ability to persuade debtors
Persistence in finding solutions
Self-confidence
Ability to handle stressful situations
Prior experience in Collections
Reconciliation skills
Ability to multi-task
Flexibility and ability to adapt
Capability of gaining customer loyalty
Bilingual (English/Spanish) is a plus
Previous experience in customer service, sales, or finance
High School Diploma required, Associate's or Bachelor's degree preferred