Job Description

As a Software Support Engineer, you will engage directly with Enterprise customers, act as the user’s advocate, and collaborate with support, product, and engineering teams to ensure critical improvements are prioritized. Responsibilities include triaging user issues, finding workarounds, undertaking automation and engineering projects, and creating knowledge base articles.

Responsibilities

• Provide email and Zoom support to Enterprise customers
• Collaborate with engineers to identify and find workarounds for issues
• Engage in engineering tasks, including automation and development
• Document solutions and application behavior for the Knowledge Base
• Act as a liaison between users and Product and Engineering organizations

Requirements

• 5+ years as Layer 2 Technical Support Engineer or similar roles
• Proficiency in Kubernetes, Docker, and containerized environments
• Proficiency in Python, APIs, SQL, NoSQL, and database management
• Familiarity with core networking technologies
• Experience working closely with Engineering teams or Developer customers
• Ability to communicate effectively with Enterprise customers
• Exceptional organizational skills and time management
• Growth mindset and collaborative team player

Benefits

• No benefits