Job Description

Client Success Managers assist people in making the most effective and efficient use of SaaS products. They drive product adoption and usage, streamline customers’ day-to-day workflow, and provide training sessions. They manage onboarding and implementation processes for policy-focused clients.

Responsibilities

• Manage a portfolio of accounts
• Demonstrate mastery in all products
• Deliver training for full product suite
• Leverage ChurnZero to reduce risk and drive product adoption
• Analyze clients’ current usage of products and suggest best practices
• Build and maintain strong relationships with site contacts
• Understand the challenges and pain points of a client

Requirements

• 2+ years experience in delivering consultative trainings for a SaaS product
• Superior presentation skills
• Experience conducting effective consultative conversations
• Demonstrated ability to manage multiple client relationships
• Strong written and verbal communication skills
• Ability to work independently while embracing a close knit team environment
• Proven success with troubleshooting and problem solving
• Experience with technical implementation of software (preferred)
• Familiarity with Salesforce or equivalent CRM tool (preferred)
• Knowledge of the legislative and policy arena (preferred)

Benefits

• No benefits