Join ION as a Business Consultant to support client requests, provide business analysis, and troubleshoot to ensure the ION solution meets client needs.
Responsibilities
Assume Center of Excellence (COE) duties for Wallstreet Suite
Provide business analysis and troubleshooting
Adhere to best practices for the ION solution and COE engagement
Follow ION documentation standards
Keep Manager and engagement owner(s) informed
Maintain full chargeability on client account(s)
Gain industry and functional expertise through client engagements and training
Present the Product solution to client users
Gather and document business requirements, configuration designs, test plans/results
Attend Product trainings
Travel to customer site
Provide BAU support
Requirements
BAU support activities on Wallstreet Suite or similar product experience
BAU support for lower complexity items
Wallstreet Suite experience in one or more modules is a plus
Bachelor’s Degree in Finance, Accounting, Engineering, Economics, or a related IT field or equivalent experience
1 - 4 years of relevant work experience
One year of experience is preferred with ION or other TRM system
Strong client-facing skills
Ability to work with a team
Ability to work onsite at client locations
Good interpersonal skills
Good written, and oral communication skills
Ability to work as part of a project team structure