Job Description

Centuria, a Service-Disabled Veteran-Owned Small Business, seeks a Helpdesk Systems Administrator to provide Tier II support, manage on-call duties, and utilize BMC Remedy for incident management. The role involves diagnosing and resolving IT issues, prioritizing incidents, and maintaining the EITSM knowledge base.

Responsibilities

• Provide Tier II support
• Manage on-call duties
• Attend shift standups
• Utilize BMC Remedy for incident management
• Investigate and resolve IT issues
• Prioritize incidents
• Maintain the EITSM knowledge base
• Document delays
• Perform problem management
• Coordinate with various teams

Requirements

• Bachelor’s degree preferred
• Active DoD Secret Clearance
• IAT II Certification (CompTIA Security+ or equivalent)
• ITIL v3 Certification or newer
• 3-5 years of IT incident resolution experience
• Experience in IT Customer Service
• Experience with ticketing systems
• Experience with ITIL helpdesk methodologies
• Experience utilizing an ACD call center system

Benefits

• No benefits