Job Description

Lucid Motors is looking for a Senior IT Helpdesk Technician to troubleshoot technical issues, provide user support, manage accounts, and perform hardware support. The role involves software installation, documentation, and preventative maintenance. The ideal candidate will have strong technical knowledge, excellent troubleshooting and customer service skills.

Responsibilities

• Troubleshooting complex technical issues
• Providing user support
• Installing and configuring software
• Managing accounts
• Performing hardware support
• Managing escalations
• Updating documentation
• Performing preventative maintenance
• Providing training and support

Requirements

• In-depth understanding of OS X, Windows, Linux, Okta, Microsoft Office Suite, network protocols, Adobe Suite, and common hardware components
• Excellent problem-solving abilities
• Excellent communication and interpersonal skills
• Ability to accurately document issues
• 7+ years of experience in a helpdesk or desktop support role
• CompTIA A+ or equivalent IT certification preferred

Benefits

• No benefits