The Mobile Service Technician is responsible for diagnosing, maintaining, and repairing Lucid Motors vehicles in the field, traveling to client locations, and providing a high level of customer experience.
Responsibilities
Function as a Service Advisor and perform parts department duties
Work directly with clients to provide a high level of customer experience
Document all customer vehicle interactions
Maintain knowledge of High Voltage (HV), Low Voltage (LV), and general Electric Vehicle (EV) systems
Perform the walk-around and write-up processes
Document client concerns for diagnosis and repair
Follow correct repair order documentation procedures
Invoice and collect payment
Perform customer service duties such as answer phones and scheduling appointments
Review appointment schedule to plan travel time and visit duration
Provide support at Service Center based on demand
Ability to travel in assigned territory and other service locations
Other duties as assigned
Requirements
2-5 years of experience as an automotive service technician
Self-sufficient and highly organized
Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrain
Customer facing experience exhibiting excellent written and verbal communication skills
Proficient in Microsoft Office
EPA 609 Certification
Willingness to complete Lucid provided CPR training post hire
Valid driver license with no suspensions within the past year