Job Description

Bloomreach is seeking a Manager, Order Management & Billings to join their Accounting team. This role will lead the global Order Management & Billings teams and partner closely with the Collections, Revenue Accounting & Deal Desk teams. The role involves hands-on work, process improvement, and ensuring public company readiness.

Responsibilities

• Lead day-to-day operations of the Billing and Order Management team
• Manage month-end close and audit related tasks
• Review processed orders for accuracy
• Provide training for new SKUs & product offerings
• Establish SLAs for order processing and inquiries
• Manage order backlog and resolve booking issues
• Process requests for SLA credits
• Manage ARR and booking metrics
• Ensure accuracy of invoicing
• Identify and execute on opportunities for efficiency
• Lead by example and partner with other departments
• Evaluate and optimize processes
• Perform people management duties
• Demonstrate good common sense and sound judgment
• Assist with projects and initiatives

Requirements

• 8+ years of Billings and Order Management experience
• Experience with process improvements and internal controls
• Netsuite and Salesforce experience
• Familiarity with Accounts Receivable and Revenue Accounting
• Strong problem-solving and communication skills
• Detail-oriented and organized
• Proficient in Microsoft Office
• Desire to work in a fast-growing business
• Ability to work in a team environment

Benefits

• No benefits