Job Description

As a ServiceNow Platform Support Specialist, you will manage and resolve L2 incidents, develop and deliver run-the-business (RTB) enhancements, and handle keep-the-lights-on (KTLO) items. This role requires strong problem-solving skills and the ability to work in a fast-paced, collaborative environment.

Responsibilities

• Provide second-tier support for ServiceNow
• Monitor incident queue for escalations
• Troubleshoot and resolve L2 issues
• Escalate complex issues to L3 teams
• Communicate with users and provide updates
• Participate in L2 on-call rotation
• Configure and administer the ServiceNow platform
• Develop and deliver run the business enhancements
• Perform activities to improve platform health and security
• Assist in release management
• Troubleshoot release issues
• Collaborate with technical ServiceNow resources
• Support change management
• Identify trends and propose improvements
• Participate in scrum agile development cycle
• Create and maintain platform knowledge articles

Requirements

• 1-2+ years of ServiceNow administration experience (CSA Certification required)
• Ability to troubleshoot and resolve technical issues
• Experience monitoring and resolving incidents
• Ability to analyze data and recommend improvements
• Collaborative mindset
• Highly organized
• Basic ability to read JavaScript

Benefits

• No benefits