Job Description

As an Email Deliverability Consultant, you will be part of the customer-facing deliverability team, providing reporting, best practices, and recommendations to improve customers' email programs. You will work closely with various teams to develop strategies for customer success.

Responsibilities

• Provide deliverability support to customers and internal teams
• Manage and prioritize incoming tickets
• Service a portfolio of assigned customers
• Conduct in-depth investigations and audits
• Assist customers with blocklists and spam traps
• Help customers with IP warming
• Monitor individual customer email metrics
• Provide in-depth analysis of performance measurements
• Provide strategic deliverability planning
• Take an active role in strategic projects

Requirements

• Competency in deliverability concepts
• Customer management skills
• 2-3 years of deliverability-specific experience
• Knowledge of industry best practices
• Success in identifying and remediating deliverability issues
• Ability to present information in a consumable format

Benefits

• No benefits