Job Description

As a Global Advocate Supervisor, you will lead a team to provide top-tier support for DoorDash's Consumers, Dashers, Merchants, and internal customers. You'll be responsible for coaching and leading a team to deliver an exceptional support experience.

Responsibilities

• Build a team focused on success across all lines of business
• Identify and escalate feedback on policies, processes, or products
• Coordinate daily workflow and adjust resources to meet service-level agreements
• Lead a team of Global Advocates and maintain KPIs
• Execute in short-term sprints while maintaining a vision for long-term success
• Optimize operations and produce measurable results
• Develop expertise in DoorDash’s processes and systems

Requirements

• 4+ years of relevant work experience, with at least 2 years of experience managing people
• Experience achieving deliverables and using data to influence decisions
• Strong leadership skills to motivate a team and manage performance
• Comfortable using Salesforce, Sigma, and Excel/Google Sheets
• Familiarity with large, diverse customer support, operations, and sales organizations
• An owner, always looking for opportunities to better work product
• Comfortable in a fast-paced, constantly changing team-oriented environment

Benefits

• No benefits