Job Description

The Customer Success Manager will partner with customers to ensure they're receiving the support and tools needed to achieve their goals and derive business value. They will develop positive customer experiences, fostering relationships that support customer satisfaction and loyalty.

Responsibilities

• Understand the entire customer experience
• Develop a deep understanding of Pendo’s technology
• Maintain ownership of a portfolio of customers
• Establish and maintain relationships within multiple levels of the organization
• Conduct quarterly portfolio planning and internal account reviews
• Co-create Success Plans with customers and deliver effective Business Reviews
• Enable customers to achieve their desired outcomes
• Be an advocate and voice for customers internally
• Provide internal operational support as needed

Requirements

• 8-10 years of customer success, account management, consulting, or software sales experience
• Customer-facing experience within a software company
• Ability to interact with enterprise customer teams at various levels of technical and non-technical depth
• Experience having led and organized Business Reviews and coordinating meaningful engagements / onsites
• Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail
• Demonstrated ability to analyze data and business insights to influence stakeholder decision-making
• Experience discovering key goals and steering customer stakeholders with Success Plans
• Experience working with cross-functional teams and communicating common customer behaviors to the sales, marketing, and product teams
• Bachelor's degree or equivalent practical experience preferred

Benefits

• No benefits