Job Description

The Customer Success Specialist will partner with corporate customers post-sale to drive adoption and ensure customer satisfaction, growth, and retention. They will manage a portfolio of customers, understand the Udemy Business platform, negotiate contracts, lead customer meetings, monitor customer base, and communicate customer feedback.

Responsibilities

• Manage a portfolio of Udemy Business customers
• Be an expert on the UB Platform
• Negotiate and renew customer contracts
• Lead customer meetings
• Proactively monitor customer base
• Be a voice of the customer
• Effectively manage product onboarding
• Respond to customer questions
• Support additional projects

Requirements

• 1-2 years of B2B SaaS customer success, account management, consulting and/or sales experience
• Outstanding verbal and written communication skills
• Superior project, time management, and organizational skills
• Excellent attention to detail
• Ability to adapt quickly in a fast-paced environment
• Experience managing accounts using Salesforce and Zendesk is preferred

Benefits

• No benefits