Job Description

The Director, Control and Issue Management – Compliance will lead the global second-line Compliance Control and Issue Management function, overseeing the firm’s compliance control inventory, issue lifecycle management, and control effectiveness assessments across all jurisdictions and lines of business.

Responsibilities

• Establish and lead the global second-line Compliance Control and Issue Management function
• Design, implement, and maintain a robust and scalable control inventory and issue management framework
• Implement an effective and scalable issue management framework
• Deliver polished, executive-level reporting on control effectiveness, issue status, and remediation progress
• Build and mentor a high-performing, globally distributed team
• Own and maintain the compliance control inventory
• Oversee periodic control effectiveness assessments and control testing
• Partner with control owners to evaluate new or modified controls
• Serve as the main point of contact for the end-to-end lifecycle of compliance-related issues
• Provide governance reporting to senior management, the board, and regulators
• Monitor aging and overdue issues
• Act as a trusted liaison with Risk, Compliance, Internal Audit, Legal, and other key control functions
• Develop and maintain issue and control dashboards, metrics, and reports
• Chair or significantly contribute to relevant control and issue governance forums
• Support internal and regulatory audits and requests related to compliance control and issue matters
• Build, manage, and mentor a high-performing team across multiple jurisdictions
• Define and execute the strategic direction of the function
• Champion a culture of proactive issue identification, transparent escalation, accountability, and continuous improvement

Requirements

• 10+ years of experience in compliance, risk management, internal audit, or a related governance role
• Demonstrated senior-level experience in establishing, leading, and transforming control or issue management frameworks
• Deep understanding of compliance risk management principles, diverse regulatory expectations, and enterprise governance models
• Proven ability to operate effectively and lead teams across multiple jurisdictions
• Excellent stakeholder management skills
• Exceptional analytical and communication skills
• Professional certifications (e.g., CAMS, ICA)
• Experience in the crypto or digital assets sector
• Significant hands-on experience with control/issue management tooling
• Track record of successfully implementing cross-functional remediation programs
• Strong project and change management capabilities

Benefits

• No benefits