Seeking a proactive IT Support Technician to provide foundational IT support to internal teams, serving as the first line of defense for technical issues and maintaining smooth business operations.
Responsibilities
Serve as first point of contact for technical support
Diagnose and resolve technical issues
Promote IT Security best practices
Maintain professionalism and confidentiality
Assist with setup, configuration, and deployment of new user hardware and software installation
Log all user interactions and reported issues
Communicate status updates and resolution information
Contribute to the IT knowledge base
Escalate unresolved or complex issues
Adhere to scheduled shifts and provide backup support
Continuously develop technical skills
Perform other related duties as assigned
Requirements
1-2 years of hands-on experience in a technical support or help desk role
Experience handling a high volume of tickets and requests
Proficiency in troubleshooting and resolving issues with Windows Operating Systems, PC and laptop hardware, network printers and peripherals, and basic network connectivity
Experience supporting users on Google Workspace
Experience supporting mobile devices
Ability to multitask and prioritize multiple user issues
Hands-on experience with a major IT ticketing system