Job Description

The Client Services Manager will oversee multiple campaigns for different pharma companies, acting as the day-to-day client contact to ensure successful campaign implementation from kickoff to completion. They will manage client communications, MLR submissions, internal team coordination, and campaign progress tracking.

Responsibilities

• Serve as the main point of contact for pharmaceutical and agency partners
• Attend client calls, take notes, and send follow-up emails
• Manage MLR submission and approval processes
• Track client campaign steps and set up status calls
• Communicate with internal teams on client updates
• Maintain internal documents and track client logins
• Draft client-facing materials
• Track campaign progress using project management software
• Track client KPIs and campaign metrics

Requirements

• 3-5 years of experience in Pharmaceutical Marketing at an agency or similar
• Experience crafting campaigns in the HCP space
• Strong project management skills
• Extreme attention to detail
• Ability to work in a fast-paced environment
• Organized and autonomous worker
• Willingness to travel quarterly for team meetings

Benefits

• No benefits