Job Description

This role involves managing key enterprise applications, such as Okta, Entra ID, Microsoft 365, and others, and growing into a subject matter expert. The ideal candidate is a proactive problem-solver who thrives in complex technical environments and demonstrates strong troubleshooting skills.

Responsibilities

• Co-own the full lifecycle implementation of applications
• Interpret code for automation and data transformation
• Assist and own implementation of applications
• Assist and own ongoing maintenance of IT applications
• Write scripts and utilize API calls for automation
• Prepare and follow-up on Change Requests
• Provide second-tier support for IT application problems
• Support general business needs and administration functions
• Follow forced changes implemented by vendors
• Serve as a subject matter expert within IT applications
• Provide after-hours technical support
• Participate in proof of concepts
• Train employees on applications and processes
• Recommend and/or implement changes to IT applications
• Participate in new vendor selections

Requirements

• 5+ years of related experience preferred
• Working scripting knowledge (Bash, Python, Powershell, etc.)
• Moderate knowledge of API calls
• Working knowledge of Identity Management/SSO solutions (Okta, etc.)
• Basic knowledge of telephony systems, VoIP, etc.
• Working knowledge of SaaS automation platforms
• Working knowledge of administration of productivity suites
• Working knowledge of email/spam systems
• Working knowledge of security tools
• Working OS knowledge and troubleshooting ability (macOS, Windows)
• Working knowledge of endpoint management solutions
• Working knowledge of Active Directory
• Basic network knowledge
• Working level knowledge of Project Management processes
• Excellent research and problem-solving skills
• Working level knowledge of business-related software applications
• Strong ability to demonstrate initiative and accountability
• Strong ability to troubleshoot
• Strong ability to multitask and time manage
• Strong ability to make decisions
• Strong ability to organize, prioritize, and adapt to change
• Strong ability to interact in a positive manner
• Strong written and verbal communication skills
• Bachelor’s Degree in IT or related field or equivalent experience

Benefits

• No benefits