Job Description

As a Client Services Specialist in the Sports and Subscriptions Division at AXS, you will provide front-line service and support for clients at box offices nationwide. You will act as a relationship manager and tech support, advising, assisting, and advocating for ticketing venue partners and providing support for all AXS products and services.

Responsibilities

• Develop a deep understanding of each client/venue and its unique challenges
• Develop expertise on all products/services, remaining current with all new releases
• Respond to support and service requests from client/venue
• Facilitate the sharing of best practices, offering advice on event and promotion configuration
• Track and report all client interactions to ensure consistent, high-quality service
• Troubleshoot and resolve or escalate technical support issues
• Assist with event and promotion configuration for full-service clients

Requirements

• 2-4 years Live event ticketing and event programming experience
• High School Diploma or its equivalency (BA/BS Degree Preferred)
• Proficiency with Microsoft Office including Word, Excel, and Outlook
• Proven ability to quickly master new end-user software applications
• Demonstrated written and verbal communication skills
• Ability to provide service in a fast-paced, high-pressure environment
• Ability to successfully handle multiple priorities and complete tasks in a timely manner

Benefits

• No benefits