Job Description

The Floor Leader supports the Store Management Team by driving sales, opening/closing the store, analyzing sales results, and leading training sessions. They lead and inspire a team of sales associates to achieve goals, create a positive work environment, and ensure operational excellence.

Responsibilities

• Drive sales and provide coaching to the sales team
• Deliver world-class customer experience
• Educate customers on brand values
• Increase product knowledge and make recommendations
• Train and coach Sales Ambassadors
• Encourage open communication and promote teamwork
• Manage cash handling and store opening/closing
• Monitor employee breaks and review daily communications
• Maintain a clean and organized store
• Train team on inventory best practices
• Ensure staff compliance with company standards

Requirements

• Minimum 1 year of experience in customer service, sales, cash handling, opening/closing procedures, and supervisory experience
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule
• Experience with consultation-based customer service models
• Experience analyzing sales metrics
• Experience working in skincare or cosmetics
• Experience in cross cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

Benefits

• No benefits