The Federal Customer Success Executive owns the post-deployment experience between Axon and Federal Customers, driving value realization and return on the client’s investment.
Responsibilities
Serve as the main point of contact and strategic partner for customers within Federal Agencies and DoD
Conduct regular Program Reviews
Develop a deep understanding of Axon’s product line and customer workflows
Learn and share industry best practices
Work with Axon’s cross-functional teams
Have high availability to assist with customers
Manage projects involving customers
Manage Success Planning in Gainsight
Requirements
Bachelor's degree or equivalent experience
3+ years’ experience in a customer-facing role
Proven track record of building and nurturing Federal agency customer relationships
Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
Exceptional organizational, presentation, and communication skills
Demonstrated ability to deal with change and excel in high-stress situations