DATASTORE SUPPORT ENGINEER, SOFTWARE IMPLEMENTATIONS
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Full-time
Scottsdale, Arizona, United States
$83,250 - $133,200
Posted on 6 months ago
Job Description
Axon is seeking a high-energy, proficient Datastore Support Engineer with expertise in cloud solutions to support critical escalated issues and customer requests for Axon Records and Axon Standards.
Responsibilities
Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and services
Develop and prepare SQL queries to assist Law Enforcement customers with their reporting needs
Provide front line datastore support to Axon Records and Standards customers while logging detailed notes on each customer interaction
Collaborate with customers to identify the urgency of tickets/requests and identify their priority across engineering teams
Researching, diagnosing, troubleshooting and identifying solutions to tackle Axon RMS system issues, specifically related to our Axon Datastore
Follow up with clients to ensure their systems are fully functional after troubleshooting
Develop knowledge base articles on top issues
Report bugs and trends to the necessary Axon teams
Requirements
5+ years of support experience for cloud-based products
Solid communication skills
Experience working with relational databases and SQL
Experience working with business intelligence applications
Experience working with JSON and XML
Knowledge of computer/server hardware, operating systems, and storage devices
Ability to work individually with substantial latitude for action and decision
Must pass a Criminal Justice Information Services (CJIS) background check