Job Description

As a Technical Account Manager, you will be the trusted advisor for a portfolio of Altium’s Enterprise customers, ensuring their success with our solutions. You’ll build deep relationships, resolve technical challenges, and guide customers in optimizing Altium’s tools for their unique workflows. This role combines technical expertise with strategic account management.

Responsibilities

• Be the primary technical contact for Enterprise customers
• Build trusted relationships and guide customers on implementation, integration, and optimization
• Troubleshoot technical issues and drive resolutions
• Identify growth opportunities and lead strategic business reviews
• Collaborate with Sales, Support, and R&D
• Advocate for customers internally and provide actionable feedback
• Monitor customer health and mitigate risks to drive retention

Requirements

• Bachelor's/Master's in Electrical/Mechanical Engineering or equivalent experience
• 3+ years in technical account management, customer success, or ECAD/EDA client-facing roles
• Hands-on Altium product experience preferred
• Strong problem-solving and project management skills
• Excellent communicator who can simplify technical concepts

Benefits

• No benefits